ARRGGGHH!!!
i´m gettting fucking mad here!!
i got an e-mail from my boss a couple of days ago (in swedish, but i´ll try to translate to english further down):
"Vi har alldeles för mycket köer, vi tappar alldeles för många samtal och vi måste öka antalet besvarade samtal per person omedelbart.
Det finns tusen anledningar till allting som teknikstrul sjukdom osv men det spelar fan ingen roll vi måste få bättre fart.
Samtalstiderna är ok men tiderna mellan varje samtal är det inte, om det är kö så går det inte att sitta med en request eller liknande saker, lägg eländet på hög och ta nästa samtal, köer på 3,4,5 minuter är inte ok.
Vi måste få upp effektiviteten nu, om annat blir lidande så får vi lösa det efterhand (tar gärna emot förslag), men från nu:
TA NÄSTA SAMTAL!!! Är det kö så skit i allt annat!!!"
in english:
"We have way to long queues, were losing to much calls and we have to rise the number of answered calls on each person.
There are a thousand reasons for anything like technique failure sickness
and so on, but that dosen´t fucking matter we have to raise the speed.
The conversation times are ok but the times between each call is not, if it is queue you can´t sit with a request or similar things, put the damn thing on a pile and take the next call, queues that are on 3,4,5 minutes are not ok.
We have to get the effectivity up now, all else will be suffering so we have to fix that afterwards (i will gladly take suggestions) but from now on:
TAKE THE NEXT CALL!!! Is it queue so fuck anything else!!!"
and then our so called "Supervisor" sen out an e-mail (first swedish then english):
"Ledningen har under de senaste veckorna bevakat våra prestationer och vår verksamhet och kommit fram till att vi har på tok för långa köer och väntetider!
Jämförelsevis med det som har presterats av de "gamla" ligger vi hästlängder efter.
Nu köper de inte ens argumentet om att vi är för få, för då vi startade var vi bara 19 och nu är vi några fler men kötiderna har inte minskat i förhållande till hur många vi är som svarar och hur många det är som ringer.
Våran ledning "knorrar" nu. (Våran chef försöker nu poängtera allt strul med datorer och telefoner som vi har haft de senaste veckorna..."
in english:
"The executives have under the last few weeks watched our performance and came to that we have far to long queues and waiting lines!
Compared to what the "old place" achieved we are miles after.
Now they won´t buy the argument that we are to few, because when we started we was only 19 and now we are a couple more but the queue times haven´t decreased in proportion to how many we are now and how many that are calling.
Our executives are complaining now. (our boss is trying to point out all the trouble had with the computers and the phones the last weeks..."
Then the same person wrote in a another e-mail (and first in swedish and then english):
"Kunder kommer att bli lidande, men det får vi ta i efterhand och försöka på bästa sätt "plåstra över" med ett gott humör eller nåt."
in english:
"Customers will be suffering, but we´ll have to take that at a later time and take "care of it" with good mood or something."
....
This is fucking crazy!!! WE ARE DOING OUR BEST HERE!! And the "old place" that is mentioned in the letter is where they had their call center earlier, and they had been working there for 14 FUCKING YEARS, and we have been working for 6 months!!
To add more to the fire:
They, on the "old place", got a proper education of 6 months BEFORE they started taking calls!
We, on the "new place", didin´t get a proper education at all! All we got was a training on a old booking system that wasn´t updated AT ALL since like 1998 or earlier!! We sat with that system for like 1 ½ month and then we started to take calls.
How the HELL CAN THEY EVEN THINK IN THAT WAY!! What the fuck!! Are they fucking morons!!!!
It´s like comparing night and day!
And taking "care of it" with good mood or something!! What the fuck is up with that?? Our customers won´t settle with good mood or something!!
This is so fucking stupid!! As you all can tell i´m pretty angry here. And with all right as i see it.
As i wrote earlier we NEVER got a proper education and we are compared to people that first of all got a education and then have been working with this for 14 years!!
....
other things that has been happening?? well not much...
i nowadays rarely find time to play CoD online (i´m too tired after work).
i missed out on the laundry day i had booked like 2 weekends ago so had to book a new one...
i saw the movie "The Jacket" a couple of days ago...strange movie, but not that bad, just a wierd ending...gotta see it again to grasp it.
summertime is creeping closer and closer...feels nice...
but what dosen´t feel that nice is that i haven´t met my friends in a while...miss going out and having fun. gotta call them more often.
....
~~~ end of the tired lines dillinger ~~~
no links of intrest today, sorry.
Wednesday, May 18, 2005
Friday, May 13, 2005
"down in a hole"
today when i came to work i was feeling fine, Kent (a Swedish pop band) was gonna play live today and i was thinking of going there.
first call:
"-hi, i was wondering if it possible to deliver a car in great britain?"
"-witch day?"
"-this sunday, the 15:th"
"-well, that can be a bit of a hassle since we need to make the car reservation on request"
"-ok, and how long does that take before they answer it?"
"-up to three work days"
"-can´t you call them now?"
"-i can try, but i can´t promise anything"
....
and so i tried to call the station, no answer, and and while i was trying to reach them other people called and asked about deliverys and meet late arrivals at other impossible (well nearly) stations...
but after ALOT of work i finally got everything sorted (unusual)...
until that guy called me from Italy...*sigh*
i´m not gonna go through the whole thing but just so you´ll get the idea:
he had rented a car in Italy and then drove a couple of miles (10+ actually) to the place he wanted to go and stopped there cause the car had some really wierd noices from the clutch. he thought it would break down any minute.
so he wanted a new car and he wouldn´t go back to the station where he rented it cause he didn´t wanna drive there with that car (understandable) so he had asked the station manager if there was any station close by where he could get another car from.
there was one station, but they didn´t had that particular car size he had rented, BUT they had smaller cars that he could borrow and go back to the original station and there get the new car.
but nooo, that´s not good enough!! he wanted the car delivered to him (10+ miles!!!) NO FUCKING WAY is that possible for us! not in a such short notice.
we (the company i work for) said that he could take a taxi to the nearest station and take the car from there and we would stand for the cost of the taxi ride, BUT ONLY to the nearest station.
nope that´s not good enough either.
so i hassled, and worked, and called Italy and the Swedish HQ about how we where supposed to manage this situation...i wasted about 3 hours on him, and that´s NOT even MY JOB!!! i´m not supposed to do such things!!
my job is to make reservations, not be a freakin´ help service of somekind!!
i have no idea how it worked out for him cause i said to him that i had given him the choices we (the company) could offer him, and if that´s not good enough, well there´s not much i can do.
....
by this was over i was hungry and i was late for lunch, and i wasn´t in the mood for seeing Kent live anymore.
the day went on and 5 mins. before i was cloing down i got another customer that was a bit of a struggle to get trough...in the end i ended 20 mins. after i was supposed to...
*sigh*
....
yesterday i was gonna burn out some stuff i have on my harddrive. i made folders and everything and made it ready for burning.
put in a empty DVD disc and was gonna start burn when my burning program asked me to put in a empty DVD disc...i thought that the disc was empty so i just put in another one...nope didn´t work.
i tried with another burning program...no luck...
now apparently the burner had gone FUBAR completely.
so there goes a couple of hundred swedish krons for a new one...
....
and on top of this i haven´t been able to play any online CoD with me mates the Swedish Meatballs.
i haven´t got the time to play almost any game this week. have been to tired when i come home from work.
somedays i have even been to tired to fix dinner.
....
well, now i´m gonna watch some tv or play some CoD or whatever...
see ya!
|---| endo ofo theo lineo dillingero |---|
links of intrest:
Swedish Meatballs CoD clan. join and have some fun while playing CoD!
first call:
"-hi, i was wondering if it possible to deliver a car in great britain?"
"-witch day?"
"-this sunday, the 15:th"
"-well, that can be a bit of a hassle since we need to make the car reservation on request"
"-ok, and how long does that take before they answer it?"
"-up to three work days"
"-can´t you call them now?"
"-i can try, but i can´t promise anything"
....
and so i tried to call the station, no answer, and and while i was trying to reach them other people called and asked about deliverys and meet late arrivals at other impossible (well nearly) stations...
but after ALOT of work i finally got everything sorted (unusual)...
until that guy called me from Italy...*sigh*
i´m not gonna go through the whole thing but just so you´ll get the idea:
he had rented a car in Italy and then drove a couple of miles (10+ actually) to the place he wanted to go and stopped there cause the car had some really wierd noices from the clutch. he thought it would break down any minute.
so he wanted a new car and he wouldn´t go back to the station where he rented it cause he didn´t wanna drive there with that car (understandable) so he had asked the station manager if there was any station close by where he could get another car from.
there was one station, but they didn´t had that particular car size he had rented, BUT they had smaller cars that he could borrow and go back to the original station and there get the new car.
but nooo, that´s not good enough!! he wanted the car delivered to him (10+ miles!!!) NO FUCKING WAY is that possible for us! not in a such short notice.
we (the company i work for) said that he could take a taxi to the nearest station and take the car from there and we would stand for the cost of the taxi ride, BUT ONLY to the nearest station.
nope that´s not good enough either.
so i hassled, and worked, and called Italy and the Swedish HQ about how we where supposed to manage this situation...i wasted about 3 hours on him, and that´s NOT even MY JOB!!! i´m not supposed to do such things!!
my job is to make reservations, not be a freakin´ help service of somekind!!
i have no idea how it worked out for him cause i said to him that i had given him the choices we (the company) could offer him, and if that´s not good enough, well there´s not much i can do.
....
by this was over i was hungry and i was late for lunch, and i wasn´t in the mood for seeing Kent live anymore.
the day went on and 5 mins. before i was cloing down i got another customer that was a bit of a struggle to get trough...in the end i ended 20 mins. after i was supposed to...
*sigh*
....
yesterday i was gonna burn out some stuff i have on my harddrive. i made folders and everything and made it ready for burning.
put in a empty DVD disc and was gonna start burn when my burning program asked me to put in a empty DVD disc...i thought that the disc was empty so i just put in another one...nope didn´t work.
i tried with another burning program...no luck...
now apparently the burner had gone FUBAR completely.
so there goes a couple of hundred swedish krons for a new one...
....
and on top of this i haven´t been able to play any online CoD with me mates the Swedish Meatballs.
i haven´t got the time to play almost any game this week. have been to tired when i come home from work.
somedays i have even been to tired to fix dinner.
....
well, now i´m gonna watch some tv or play some CoD or whatever...
see ya!
|---| endo ofo theo lineo dillingero |---|
links of intrest:
Swedish Meatballs CoD clan. join and have some fun while playing CoD!
Tuesday, May 10, 2005
Twixxx
the P-Floyd concert kicked assss!!!
i´m gonna get some pix up soon.
sorry for not writing here in a while...
..."all we need is a little patience"...
<><><> End Of The Line(s) Dillinger <><><>
i´m gonna get some pix up soon.
sorry for not writing here in a while...
..."all we need is a little patience"...
<><><> End Of The Line(s) Dillinger <><><>
Friday, May 06, 2005
Yeeehaaaa!!
"Tonight there’s gonna be a jailbreak
Somewhere in this town
See me and the boys we don’t like it
So were getting up and going down
Hiding low looking right to left
If you see us coming I think it’s best
To move away do you hear what I say
From under my breath
Tonight there’s gonna be a jailbreak
Somewhere in the town
Tonight there’s gonna be a jailbreak
So don’t you be around
Don’t you be around
Tonight there’s gonna be trouble
Some of us won’t survive
See the boys and me mean business
Bustin’ out dead or alive
I can hear the hound dogs on my trail
All hell breaks loose, alarm and sirens wail
Like the game if you lose
Go to jail
Tonight there’s gonna be a jailbreak
Somewhere in the town
Tonight there’s gonna be a jailbreak
So don’t you be around
Tonight there’s gonna trouble
I’m gonna find myself in
Tonight there’s gonna be a jailbreak
So woman stay with a friend
You know it’s safer
Breakout!
Tonight there’s gonna be a breakout
Into the city zones
Don’t you dare to try and stop us
No one could for long
Searchlight on my trail
Tonight’s the night all systems fail
Hey you good lookin’ female
Come here!
Tonight there’s gonna be a jailbreak
Somewhere in the town
Tonight there’s gonna be a jailbreak
So don’t you be around
Tonight there’s gonna be trouble
I’m gonna find myself in
Tonight there’s gonna be trouble
So woman stay with a friend"
Thin Lizzy - Jailbreak
Tomorrow i´m gonna go see P-Floyd setting up their version of The Wall!!! YEEEEAAAAAHH!!!
Fuckin´ yeeeah!
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